Skype Operation Framework

Leverage Microsoft’s best practices for implementing Skype for Business

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Plan

Gather the right business and technical information to design and prepare you Skype for Business deployment

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Deliver

Transition your Business to a new platform with new tools and usages to discover and master

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Operate

Maintain the highest quality of service experience through close monitoring and continuous training

Communication at the heart of your transformation

Skype for Business Online and Exchange Online

Office 365 can change the workplace, giving the ability to professionals to work from anywhere on any device. Arkadin will help you leverage Exchange Online and Skype for Business Online for a true Unified Communication experience.

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Skype for Business Online

Skype for Business Online can simplify your infrastructure with one platform for calling, conferencing, video, and sharing.

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Cloud PBX

Replace your aging PBX and simplify the user experience by integrating all your telephony in Skype for Business and leveraging the scalability of Microsoft’s cloud.

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PSTN Conferencing

Make sure that anyone can join your meeting, even when they don’t have a data connection.

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PSTN Calling

Replace your existing carrier with a simple, predictable and comprehensive plans for local, long distance, and international calling.

Benefit from Arkadin’s expertise for your Office 365 deployment

Our End-to-End Service Approach

Resistance to change is normal – but can be anticipated.

Arkadin’s Organisational Change Management approach is a dedicated service which is focused on delivering a premium end user journey through the on-boarding and adoption of new technologies into work processes’.

Delivered through multiple channels (Communications, Training & Coaching, Stakeholder Engagement and Human Resource Management), Arkadin works to ensure well rounded success by working hand in hand with our clients to minimise resistance with the end-users and address known pain points, while maximising acceptance and adoption.”

APAC_2017_End to End Service_Why Arkadin PS_UC Program

Digital Journey Assessment – Your finger on the pulse of your organisation

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User Engagement Survey

Minimising resistance to change by engaging users and bringing them along on your technical journey

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User Profiles

Identify how the users work, what their pain-points are, alongside their technical proficiency whilst balancing their wants & needs

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Use Cases

Evaluating work habits help to build practical scenarios of business improvement by improving efficiency.

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Digital Journey Map

By identifying dependencies, obstacles & challenge points, solutions can be built out in a journey map in order to overcome obstacles.

Plan your deployment step-by-step

Office 365 provided by Arkadin is a large variety of services to ensure the success of you Skype for Business deployment

  • Consultancy through discovery workshops to assess your needs and evaluate the current technologies in use
  • Network assessment using various tools to make sure you reach from day-1 the expected quality of experience
  • Architecture and Voice Design: our experts will deep dive into your current telephony environment and guide you through the steps to replicate its current behavior in skype for Business
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Deliver a smooth transition

Rely on Arkadin’s experts to enable your users with Skype for Business according to the plan built together

  • Project Management with regular meetings to closely follow the evolution of the project
  • Organizational Change Management will ensure a quick adoption of the new services across the company thanks to appropriate communications and trainings
  • PBX Migration is the key milestone of the project as no company can afford being cut from the world

Rely on Arkadin to operate your deployment

Your communications solutions requires a high level of competency to monitor the quality and support the usage

  • Support: Arkadin’s microsoft experts will guide you through your technical issues and ensure a faster escalation to Microsoft’s engineers
  • Move Add and Change will be handled by our teams for safer and faster implementation
  • Regular review of the services through detailed reports and eventually service enhancement plans will be organized
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Office 365 provided by Arkadin

“Office 365 provided by Arkadin” is a set of services listed in the table below that allows you to implement and support Skype for Business Online, Microsoft Cloud PBX, PSTN conferencing and PSTN calling according to the Skype Operation Framework.

Choosing “Office 365 provided by Arkadin” will give you the simplicity of one single provider for your Office 365 deployment and the trust of a communication specialist for the most business critical workloads: Skype for Business and Exchange.

“Office 365 provided by Arkadin” brings you optional services designed by Arkadin to complement the Skype Operation Framework to truly make your Office 365 deployment a success in your organization.

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Why Arkadin for your Office 365 deployment?

Contact us for a free consultation