Phone system for Office 365

Turn Skype for Business into a business-class phone system

Total Connect Arkadin

One platform

Peer-to-peer calling, PSTN conferencing, and enterprise phone system for Skype for Business.

Total Connect Arkadin

Office integration

One-click calling, persistent presence, and rapid escalation directly from your Office 365 apps.

Total Connect Arkadin

Any device

Connect from your favorite device, including tablets, IP phones, headsets, and smartphones.

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Deployment options

Voice deployments available for Microsoft Cloud (E5) and the Arkadin Cloud (E3, E5, EOP2).

How does Arkadin enable Skype for Business phone system?

Arkadin connects to Exchange Online and Skype for Business with a call plan and phone number to deliver enterprise-ready phone systems in the Cloud.

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Enjoy a complete platform for all your voice needs

Peer-to-peer calling

It’s easy to find, connect and collaborate with colleagues, partners and customers with superior audio and video experience:

  • A familiar design centered on the user that facilitates adoption and usage
  • Reach nearly everyone using Skype – customers, suppliers, partners and prospective employees
  • Existing Microsoft Office 365 investment
  • Designed for the internet, providing uncompromised quality across devices
Total Connect Arkadin
Total Connect Arkadin

PSTN dial-in audio conferencing

Skype for Business meetings with PSTN conferencing brings together IM, presence, dial-in audio, video and web conferencing in one integrated and consistent solution for online meetings:

  • Find people easily within familiar business apps
  • Collaborate virtually anywhere with voice over IP, HD video, and secure content sharing
  • Use local dial-in phone numbers to join from any device, and dial-out to bring participants into the meeting with a phone number

Cloud PBX

Increase agility and consolidate management with voice services in Office 365:

  • Users can make, receive, and transfer business calls from anywhere, and on any device
  • Features end-user calling and tenant admin controls
  • PSTN calling capability using Microsoft E5 or Arkadin’s private Cloud voice deployments
  • Use Office 365 voice features with your existing carrier, contract, and circuit
  • Hybrid offer for interconnection to PSTN and PBX assets
Total Connect Arkadin
Total Connect Arkadin

PSTN calling

Enable Skype for Business PSTN calling for inbound/outbound telephony services, with flexible deployment options for US-based users and global users (17+ countries):

  • International and domestic calling subscriptions available
  • Includes DIDs and number porting
  • Features include advanced call flows, intelligent routing, reporting, and analytics

Advanced use cases and contact center

Skype for Business provides a core feature set for simple voice communication. For companies that need more customization, Arkadin bridges the gap with our Skype for Business Server private Cloud deployments that enable:

  • Native Skype for Business contact center
  • Local PSTN calling plans in 18 countries, including E911
  • A single tenant, Skype for Business Server on a private Cloud
  • Cloud fax, receptionist console, advanced reporting, and analytics
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One service, many features

Total Connect Arkadin

Easy-to-use features

Native Skype look-and-feel that makes it easy to connect, with a familiar design centered on the user that facilitates adoption and usage.

Total Connect Arkadin

Emergency awareness

Supports worldwide emergency call and location-based services, malicious call tracing, and integrated location discovery.

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Superior audio and video

Designed for the internet providing uncomprimised quality across devices with call monitoring, wideband audio, and HD video.

Total Connect Arkadin

Simple call management

Great call management for users from PBX phones to Skype endpoints that extends voice interoperability with call forwarding and simultaneous ringing to other users and numbers.

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Integrated PSTN dialing

Complete PSTN dialing easily available on web, mobile and rich clients including dial by name / number, integrated dial pad and personal phone numbers.

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Advanced features

Integrated calendar, voicemail and unified messaging that makes along with a wide selection of IP phone, headsets and conference room devices.

Enjoy end-to-end migration and support

Simplify your voice cutover to the Cloud by leveraging the experts

Arkadin has worked closely with Microsoft since 1997 as a trusted consultant for Cloud-hosted services. We were the key partner in helping Microsoft deploy the first instance of hosted voice.

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Day 2 support

What makes Arkadin different is our Day 2 support, which includes live, local, technical, and end-user support. Arkadin’s UC support team addresses your internal IT teams for Level 2 and Level 3 escalations, involves Microsoft when needed, and manages the case until it’s resolved.

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Arkadin’s service delivery team will build and configure your Microsoft voice deployment to your specific needs. This includes call-flows, auto-attendants, and response groups. In addition, we migrate your existing email into the Cloud for a seamless transition.

Why choose Arkadin for your phone system?

Contact us for a phone system consultation

FAQ for Skype for Business phone system

What are the new capabilities available in the E5 license?

The Microsoft Office 365 E5 license will replace the current E4 license and will introduce 4 main new capabilities: Meeting Broadcast, Cloud PBX, PSTN Conferencing and PSTN Calling.

How does Skype for Business support contact center?

Skype for Business has basic call routing capabilities however it is a current gap in the offer. Arkadin bridges this gap by deploying a cloud hosted native Skype for Business contact center solution that delivers enterprise contact center capability.

How do I find out if E5 will meet our voice needs?

It’s important to first map out what your current voice requirements are and then identify how that maps over to Microsoft Voice with E5. Arkadin’s UC consultants are standing by to assist with this exercise.

How many countries is Skype Broadcast available in?

Skype Broadcast is available worldwide starting Dec 1, 2015.

How many countries is PSTN conferencing available in?

PSTN conferencing is available in two deployment models. In the Microsoft E5 offer, it’s available in 15 countries started Dec 1, 2015. In the Arkadin Total Connect offer, it’s now available in 55+ countries.

How many countries is Cloud PBX available in?

Cloud PBX is available worldwide starting Dec 1, 2015.

How many countries is PSTN calling available in?

PSTN calling is available in two deployment models. The Microsoft E5 offer it’s available in the US starting Dec 1, 2015. The Arkadin Total Connect offer is now available in 18 countries with local calling plans.

What countries is PSTN calling available in?

Arkadin Total Connect for Office 365 delivers local PSTN calling plans for users based in Belgium, Canada, Denmark, Finland, France, Germany, Ireland, Italy, Luxembourg, Mexico, The Netherlands, Puerto Rico, Singapore, Spain, Sweden, Switzerland, United Kingdom, and United States.

What Office 365 licenses can be voice-enabled with Arkadin?

Arkadin can voice-enable Office 365 E5, E3, Exchange Online Plan 2, and Business Premium licenses.

How do I know if E5 licenses will meet my requirements?

Today, E5 licensing is built for simple voice deployments (US-based users, PSTN conferencing and simple call routing). If your business has a global footprint, requires customization, and/or advanced skills-based routing, than Arkadin can help bridge the gaps of E5 with our private Cloud Skype for Business server offer.